Terms & Conditions

Privacy & Safety

Thank you for choosing Joli Candle. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website or other services. By using our website or providing your personal information to us, you consent to the practices described in this policy.

1. Information We Collect:

We may collect the following types of personal information from you:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (credit card, debit card, or other payment details)

We collect this information when you:

• Place an order on our website

• Sign up for our newsletter or marketing communication

• Contact our customer support team

• Participate in surveys or promotions

1. Use of Information:

We use the collected information for the following purposes:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Respond to your inquiries and provide customer support

• Send marketing communication and promotional offers (you can opt-out at any time)

• Improve our website and customer experience

• Conduct research and analysis to enhance our products and services

1. Legal Basis for Processing:

We process your personal information based on the following legal grounds:

• To fulfill our contractual obligations when you make a purchase

• With your consent for marketing communication and certain data processing activities

• To comply with legal requirements and obligations

1. Third-Party Sharing:

We may share your personal information with third parties for the following purposes:

• Shipping and delivery purposes with our trusted shipping partners

• Processing payments through secure payment processors

• Conducting customer surveys through reputable survey platforms

• Delivering marketing emails through email service providers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

1. Marketing Communication:

We may send you marketing emails or newsletters to keep you informed about our products, promotions, and company updates. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link provided in the emails or by contacting us directly.

1. Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our website. You can manage your cookie preferences through your browser settings.

1. Data Security:

We take the security of your personal information seriously and implement reasonable safeguards to protect it from unauthorized access, loss, or theft. However, please be aware that no data transmission over the internet or storage system is entirely secure.

1. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

1. Your Rights:

You have the right to:

• Access the personal information we hold about you

• Correct inaccuracies in your personal information

• Request the deletion of your personal information

• Object to the processing of your personal information for marketing purposes

• Withdraw your consent at any time (applicable when consent is the legal basis for processing)

To exercise your rights, please contact us using the details provided in the "Contact Information" section below.

1. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of the policy will be posted on our website, and the "Last Updated" date will indicate the most recent changes.